Frequently Asked Questions

 Are your products handmade?

Yes — every item we offer, from mirrors to faucets and sinks, is handcrafted in Morocco by skilled artisans. We use traditional techniques and natural materials, making each piece one of a kind.

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 Do you offer custom sizes or finishes?

Absolutely. Many of our products are made to order, which allows us to offer custom sizes and finishes. Whether you need a different shape, dimension, or brass tone, we’re happy to create something personalized for your space.

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How long does it take to receive my order?

Since most of our products are made to order:
 • Processing time: 2–3 weeks
 • Shipping time: 5–10 business days, depending on your location

You will receive tracking information once your order is shipped.

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Do you ship internationally?

Yes, we ship worldwide. We use trusted express carriers like DHL and FedEx to ensure safe and fast delivery.

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What if my item arrives damaged?

If your order arrives damaged, we’re happy to send a replacement at no additional cost. Just contact us within 48 hours of delivery and include clear photos of the damaged item and the packaging. We’ll take care of the rest.

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Do you accept returns?

Yes, we accept returns on standard, non-custom products. However:
 • The buyer is responsible for the return shipping costs.
 • Custom or made-to-order items are not eligible for return, as they are specially crafted for you.

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How do I care for unlacquered brass or copper?

Unlacquered brass and copper will naturally age and develop a patina over time. If you prefer a polished look, you can gently clean the surface using a soft cloth and a suitable metal cleaner. Care instructions are provided with every order.

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Can I order a sample?

Yes, we offer samples of materials and finishes so you can see and feel the quality before placing a full order. Contact us to request a sample.

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Do you offer trade or wholesale pricing?

We do. Lividom offers a Trade Program for designers, architects, and professionals working on larger projects. Please contact us or visit our Trade Program page to apply.