Refund policy

Return & Refund Policy

At Lividom, each item is carefully handcrafted by skilled artisans. We value quality and attention to detail, and we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery. also exchange , To be eligible, items must:
 • Be unused and in their original condition
 • Include all original packaging
 • Have proof of purchase (order number or receipt)

To initiate a return, please email us at customer@lividom.com with your order number and reason for the return. We’ll provide the next steps and return instructions.

Important Note About Handmade Items

All our products are handmade, which means that slight variations, irregularities, or minor imperfections are part of the product’s character and not considered defects. These unique details are what make each piece one of a kind.

Custom or Made-to-Order Products

Custom and made-to-order items are non-refundable, unless damaged during transit or delivered with a clear defect (excluding small imperfections due to craftsmanship).

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please email customer@lividom.com within 3 days of delivery. Include your order number and clear photos of the issue. We’ll replace the item or issue a full refund at no extra cost.

Delayed or Missing Refunds

If you haven’t received your refund within 10 business days of approval, please check with your bank or payment provider. If the issue continues, reach out to us and we’ll assist you promptly.